Welcome

Thank you so much for choosing Blackcrown Esthetics for your beauty and self-care needs. My goal is to provide every client with a comfortable, timely, and high-quality experience. These policies help ensure fairness, protect appointment time, and allow me to serve each client to the best of my ability. I understand that life happens, and my policies are designed to be firm yet compassionate.

BOOKING & DEPOSITS

Deposit Requirement

• A $25 non-refundable deposit is required for all services over $25.

• This deposit is used to secure your appointment and will be applied toward your remaining balance at checkout.

Deposits Are Non-Refundable

• Because your appointment time is reserved exclusively for you, deposits are non-refundable.

• However, I understand that life happens. In true emergencies, at my discretion and with proper communication, a refund may be offered.

• This exception is not guaranteed and is evaluated case-by-case.

Deposit Transfer Policy

• Your deposit is transferable ONE time as long as you reschedule at least 24 hours before your appointment.

• If you cancel or reschedule under 24 hours, the deposit is forfeited and a new deposit will be required to rebook.

CANCELLATION & RESCHEDULING

• A 24-hour notice is required to cancel or reschedule.

• Cancellations or reschedules made under 24 hours result in deposit forfeiture.

• You may reschedule using your appointment confirmation link or by texting the business line: 313-241-4276.

• No-shows automatically forfeit their deposit and will need to pay a new deposit to book again.

LATE ARRIVALS

Grace Period

• There is a 10-minute grace period for all appointments.

If You Are More Than 10 Minutes Late:

1️⃣ You’re late, but I can still complete the full service

• No late fee will be charged.

• Your appointment will continue as scheduled.

2️⃣ You’re late and I cannot complete the full service, but I can complete a partial service

• A $10 late fee will be added due to lost service time.

• Your service will be adjusted based on what can be completed in the remaining time.

3️⃣ You’re late and I cannot perform the service at all

• Your deposit is forfeited.

• You will need to reschedule and pay a new deposit.

PRICING

• All pricing is subject to change at any time based on market rates, product costs, and service demand.

PROFESSIONALISM & COURTESY

Please arrive clean, prepared, and respectful of the space and the appointment time. These policies ensure smooth operations and a high-quality experience for every client — including you.